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Windows with Microsoft, and you're done. At worst I've occasionally had to call Microsoft because the online activation didn't go through - but it's always a simple process and the MS folks are very helpful. But recently, I encountered a business practice that blew me away how to get rid of code purple and soured me on a company I've always thought highly of and frequently recommend to my

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clients. A customer brought in a HP Pavilion desktop (p6110y w/Vista) with a dead motherboard. They had purchased a new laptop and we grabbed the

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data off the old computer. But they still wanted the desktop operational and wiped clean, so we ordered a refurbished motherboard for it, installed it, and ran the factory install from the recovery partition on the HD. When it finished, the http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/Your-system-has-detected-a-configuration-error-Code-purple/td-p/692441 system rebooted and I saw this: Puzzled, I tried the recovery reinstall again. Same result. Before I was sitting in a call queue to HP, I did a little research, and found that HP was not playing fair… My first find was this thread about someone trying to replace the motherboard on their HP. While the original poster had apparently used a non HP motherboard replacement, other people posting had used HP motherboards and one even had *HP* repair the computer (presumably https://fixedit.itxpress.biz/2013/10/30/hps-code-purple-configuration-error/ using HP parts) and they encountered the error. That person was told to ship the system back due to a ‘firmware' issue. Riiiiight. My next find had similar advice, always use an HP motherboard (which I had done - it was an exact HP part number match to the failed one!). If you got this error - use a retail DVD to install Windows and no problem - but that's such a hassle compared to a recovery partition install. Then someone said something about a ‘check' directory and if you removed that, the problem went away. Hmmm. Finally I found the true answer here. On an HP forum, someone posted a way to fix it by changing a script in an HP post install directory. But WHY did that fix it? The 2nd thread I linked too had the link I needed: http://www.billoblog.com/?p=152 Between the original post and many updates in the comments, the purpose of this message was reveled - to make HP more money! It turns out that HP wanted to prevent third party repairs on systems. When a computer was manufactured, the recovery partition was configured with a ‘fingerprint' of the system's motherboard. If you replaced the motherboard and reinstalled windows - the fingerprint would not match and this error is generated. Even if you used an IDENTICAL motherboard. The problem was widespread. Calling HP generally resulted in them telling you to send the system back for repair, which you had

System Configuration Error (code purple) Windows Vista purehate July 24, 2010 Errors 51 Comments Tweet I am not sure how I have been lucky enough never to encounter the HP/Compaq booby trap but until today I was so fortunate. https://www.question-defense.com/2010/07/24/hpcompaq-system-configuration-error-code-purple-windows-vista Apparently HP Tattoos a number in the bios of their motherboards so that http://computerhelp.planethernando.com/compaqhp-code-purple-error-solved/ when you try to use the factory recovery, it checks to make sure the stock motherboard is in place. If it is not in place you get the following error: Your system has detected a configuration error. Please report this error to Customer Care using the phone number found in the Warranty and Support code purple Guide that came with your PC. Unless corrected, this error will prevent your PC from operating properly. Turn off your PC by pressing and holding the Power button. After a few seconds your PC will automatically turn off. (Code Purple) I mean seriously? HP does not want you to be able to change the motherboard in their PC's. I am guessing this is some idiots solutions to piracy configuration error code somehow but in any case I will stop complaining and get to the solution. It took some searching but I finally found a solution to this problem. There are a few ways to do this but basically there is a script in the recovery image of the operating system which checks the bios for the correct motherboard code. It is a pretty simple batch script which says if the numbers don't match return a exit status of 1 and give the code purple error and if it does match give a exit status of 0 and move on to the clean up phase. I will say that normally you would have to mount the drive on another computer or boot a rescue disk of some sort in order to do this but it turns out that HP was nice enough to give us access to a cmd.exe window even when receiving this error. 1. Once the error box comes up press shift and F-10 to get a command line. 2. Navigate to the following folder. bash C:\\hp\\bin\\checkdmi\\ 3. Enter the following command. bash checkdmi.cmd 4. The code looks like this: bash if ERRORLEVEL 1 goto mismatch goto cleanup REM ------------------

and let the recovery format and reinstall Windows Vista.Once it was complete I rebooted the computer to finish the installation. Instead of continuing, HP popped a nasty message:Your system has detected a configuration error. Please report this error to Customer Care using the phone number found in the Warranty and Support Guide that came with your PC. Unless corrected, this error will prevent your PC from operating properly. Turn off your PC by pressing and holding the Power button. After a few seconds your PC will automatically turn off. (Code Purple)If you call HP they will tell you to buy a new recovery disk and chase your tail for a few weeks. All of this can be easily fixed. There are a couple of ways to go about fixing the HP Code Purple error. Using the Linux Live CD or you will need to pulling the hard drive.The Linux Live CD Code Purple Error FixThis is the easiest option, but you will need to know a little bit about Linux. If you fix your own computer then it would be well worth the efforts to give Linux a shot. Boot up of the CD or USB drive. Once you have your computer booted up from the CD or USB mount COMPAQ or HP drive.The pull the hard drive Code Purple Error FixThis will require a second fully functional computer (I'll call it comp2) that you can add a second drive. Install the HP drive in the second hard drive position in to comp2. Boot up comp2 and you should see your HP drive as a spare drive.The Compaq/HP Code Purple FixOnce you can see your HP drive, navigate to the HP folder \hp\bin\CHECKdmi\ then edit the checkdmi.cmd file. You will want to use notepad or gedit/vi/emacs DO NOT use Word or Wordpad. The first thing you will see a lot of REM statements at the top (REM stands for remarks or comments that are by passed when the script is run). Just below the REM statements are copy and paste or type (no typos..) this line goto

 

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