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Jtapi Registerroutecallback Error

CommunicationsCisco Unified Communications Manager (CallManager)ConfigureProgramming Guides Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager Release 8.6(1) Book Contents Book Contents Preface Overview New and Changed Information Features Supported by Cisco Unified JTAPI Cisco Unified JTAPI Installation Hierarchy for All Cisco Unified JTAPI Packages Cisco Unified JTAPI Extensions Cisco Unified JTAPI Alarms and Services Cisco Unified JTAPI Examples Message Sequence Charts Cisco Unified JTAPI Classes and Interfaces Troubleshooting Cisco Unified JTAPI Cisco Unified JTAPI Operations-by-Release CTI Supported Devices Constant Field Values Caveats Deprecated API Index Download Download Options Book Title Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager Release 8.6(1) Chapter Title Cisco Unified JTAPI Extensions PDF - Complete Book (11.92 MB) PDF - This Chapter (2.52 MB) View with Adobe Reader on a variety of devices Print Results Updated: Oct 31, 2013 Chapter: Cisco Unified JTAPI Extensions Chapter Contents Class Hierarchy CiscoAddressCallInfo Declaration Constructors Fields Methods Inherited Methods Related Documentation CiscoG711MediaCapability Declaration Constructors Fields Inherited Fields Methods Inherited Methods Related Documentation CiscoG723MediaCapability Declaration Constructors Fields Inherited Fields Methods Inherited Methods Related Documentation CiscoG729MediaCapability Declaration Constructors Fields Inherited Fields Methods Inherited Methods Related Documentation CiscoGSMMediaCapability Declaration Constructors Fields Inherited Fields Methods Inherited Methods Related Documentation CiscoJtapiVersion Declaration Constructors Fields Methods Inherited Methods Related Documentation CiscoMediaCapability Declaration Subclasses Constructors Fields Methods Inherited Methods Related Documentation CiscoRegistrationException Declaration Implemented Interfaces Constructors Methods Inherited Methods Related Documentation CiscoRTPParams Declaration Constructors Fields Methods Inherited Methods Related Documentation CiscoUnregistrationException Declaration Implemented Interfaces Constructors Fields Methods Inherited Methods Related Documentation CiscoWideBandMediaCapability Declaration Constructors Fields Inherited Fields Methods Inherited Methods Related Documentation Interface Hierarchy CiscoAddrActivatedEv Superinte

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to Login to Agent Desktop - RM JTAPI Provider UserID Update : CCIE Collaboration Certification Evolution &FAQ's CCIE Voice Evolves to CCIECollaboration The Difference Between FXS andFXO CCIE Collaboration Lab ExamTopics CCIE https://networkexpertblog.wordpress.com/2014/03/14/failure-to-login-to-agent-desktop-rm-jtapi-provider-user-id/ Collaboration Lab Equipment and SoftwareList CCIE Voice Certification to CCIE Collaboration Certificationupdate CCIE Voice is now CCIECollaboration Categories Cisco IOS (6) Cisco Unity Express (1) CUC (1) CUCM (11) CUCME (2) Routing & Switching (4) SIP (2) Training (8) UCCX (17) UCS - Virtualization (2) Uncategorized (1) Web (1) Archives April 2015(1) March 2015(1) March 2014(1) October 2013(1) August 2013(1) July 2013(3) June 2013(1) May 2013(2) February 2013(1) jtapi registerroutecallback January 2013(1) October 2012(1) June 2012(3) May 2012(1) April 2012(16) January 2012(3) October 2011(6) September 2011(8) August 2011(4) Calender March 2014 M T W T F S S « Oct Mar » 12 3456789 10111213141516 17181920212223 24252627282930 31 Blog Stats 63,761 view Failure to Login to Agent Desktop - RM JTAPI Provider UserID Posted: March 14, 2014 in UCCX Tags: Controlled Device, CUCM, system administrator 9 jtapi registerroutecallback error Login failed due to a configuration error. Please ask your system administrator to associate your phone with RM JTAPI Provider user ID according to the instructions in the Administrator Guide. One of our Client had this issue they were not able to login in CAD, after get the initial information found client just add a new phone into they system, so it simple problem description itself explaining the what is the issue, mean newly configure device is not associated with RM JTAPI, First you must understatnd IPCC/CCX communicate with CUCM using App user ID, which is usually we use rmjtapiuser or you put any name but it must be easily understandable …. Here is the instruction to fix the issue… 1- login into IPCC/CCX >> Subsystem >> RmCm 2- You will RmCM Provider User ID for example : rmjtapi 3- Go back to CUCM >> User Management >> Application User 4- Under Application User Configuration Page look Device Information section where you will see Available Device and Controlled Device >> Now if Agent Phone MAC address is not listed under Controlled Device then find the Agent Phone MAC address and Save it then tell your Agent to close the CAB Application and reopen

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