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Juniper Error 23711

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previous next » Print Pages: [1] Author Topic: nc.window.app 23711 error message juniper network connect virtual adapter (Read 11921 times) Packyderm Newbie Posts: 5 Karma: +0/-0 nc.window.app 23711 error message « on: December 10, 2008, network connect session terminated 23794 05:53:16 am » I work for a large company but work from home via a satellite internet provider which is a bit slow but it is my only option. I recently purchased a new computer that runs Vista Home Premium at 64 bit. On my older computer running XP I had no problem logging into my companies VPN and accessing my e-mail account through Outlook. On the new computer I get the following message: nc.windows.app.23711System Log Message The Network Connect session terminated. Do you want to re-connect?Sometimes I can stay connected for hours and most times get dropped out within a few minutes. Then I hardly ever can stay logged in. I then have to us the companies web based outlook which doesnt have all the normal options of Outlook. Our tech support say that they dont support Vista and cant help so I went and found the following on the web. Can anyone point me in the correct direction to correct my problem?This is what I found to date but dont understand.nc.windows.app.23711System Log Message The Network Connect session terminated. Do you want to re-connect?Cause The Network Connect client disconnected from the secure gateway because theclients routing table was altered.Action Click Yes to sign in to the secure gateway and launch Network Connect again. ClickNo to close the Network Connect client. Logged rdit Sr. Member Posts: 304 Karma: +0/-0 Re: nc.window.app 23711 error message « Reply #1 on: December 10, 2008, 06:17:55 am » the clients routing table gets changed by some applications, such as "bonjour", you could check if this is installed on your machine.QuoteBonjour changes the rout

VPN client (NC Connect) Issue: System Log Message: The Network Connect session terminated. Do you want to reconnect? (nc.windows.app.23711). - Juniper Networks > Network Connect 7.1.0 - MS Windows 2000, Windows XP, Windows Vista, Windows 7 Analysis: This error indicates that some installed software or program in your laptop is trying to modify the network routes within your laptop. The Juniper VPN application see this as a threat and therefore throws this message and disconnects the VPN tunnel. Historically, this is widely caused by the older version of the Bonjour service (versions earlier than 1.06) used by Apple. Recently though, we have discovered that some device management http://www.juniperforum.com/index.php?topic=7676.0 applications are also causing the same issue. I have experienced this at home myself. I have a Canon printer management suite that auto-runs on startup of my laptop. It automatically scans my home network for my printer. When I connect to the company network via VPN, I lose connection to my home network, thus losing connection to my home printer. To look for the printer, one of the things that http://raabadnetworking.blogspot.com/2012/04/nc-windows-app-23711.html the Canon management suite does is modify the route table of my laptop, which is the "threatening" action detected by Juniper which then causes the VPN to be disconnected. Luckily though, the simple solution here is to turn off the Canon management suite before I connect via VPN. Troubleshooting with debugs/Logs: Below steps may help confirm if the above error is indeed generated by "unauthorized" modification of the computer's routing table. We've had multiple issues in which there is nothing indicated on the logs, but later on we determined the cause is the same. Launch NC troubleshooting (Start > All Programs > Juniper Networks > Network Connect 7.1.0 On the Logs tab, select "Detailed Info" On the Information tab, select "Show All" from the dropdown, and click "Copy to Log" On the Diagnostics tab, click "Start Diagnostics, then after completing successfully, click "Copy to Log" Connect via VPN. Once the connection breaks and you get the error message, go back to NC Troubleshooting > Logs tab > click Explore Log Files Search each of the log files for "unauth" Workaround: First thing to check is the Bonjour service version installed; versions earlier than 1.06 are known to cause this issue. Next, check the computer for any device management

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application) uses mDNSResponder (a Bonjour system service) that modifies the route table and will trigger the nc.windows.app.23711 Network Connect error. Problem or Goal:Symptoms & Errors:The Network Connect client disconnected from the secure gateway because the client’s routing table was altered. Installing a version of Flash CS3 or iTunes has caused users to become unable to connect to the VPN. Network Connect would connect briefly and then pop up an alert saying:System Log Message: The Network Connect session terminated. Do you want to reconnect? (nc.windows.app.23711). Early versions of CS3 and the Bonjour service after being installed started causing the problem.Solution:Upgrade to Bonjour version 1.06 or higher.support.apple.com/downloads/Bonjour_for_WindowsWorkaroundsOption 1: Bonjour modifies the route table after Network Connect launches so you can’t use the disable split tunneling option with it. Use “allow access to local subnet” option or one of the enable "split tunneling" optionsOption 2:Select Ctrl-Alt-Del and look at the processes. After installing Flash CS3, the “mDNSResponder.exe” service should be listed. Ending this process allows you to connect through Network Connect.Note: This process will need to be stopped every time the computer is restarted as the process is automatically started with the system. Option 3: Alternatively, stop the service which starts the mDNSResponder process. Go to Start Menu > Run and type in “services.msc” to open the services configuration panel. Look for a service with a name similar to ”##Id_String1.6844F930_1628_4223_B5CC_ 5BB94B879762 ##” (Note: the information after String. may change on each computer). To confirm it’s the correct service double click on it and look at the “Path to executable” – it should be “C:\Pro

 

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